Purchasers of Arborcheck products can be assured of ongoing support and prompt and efficient attention to enquiries at all times from Hansatech Instruments.
All Arborcheck products supplied by Hansatech Instruments are guaranteed for 12 months from the time of dispatch against manufacturing faults or defective materials. The guarantee does not cover damage caused by misuse or unauthorised attempts to repair.
If difficulties are experienced with the equipment, please contact Hansatech Instruments for technical advice. If necessary, equipment may be returned for repair/replacement during the warranty period. No charge will be made for parts/labour under warranty but we reserve the right to charge for customs clearance and return carriage if appropriate. If the product was purchased via a distributor, please contact them for advice in the first instance.
For repairs outside of the warranty period, either contact Hansatech Instruments Ltd directly or, if the product was purchased via a distributor, please contact them for advice in the first instance.